Addresses and timing
Provide full pickup and drop-off addresses, the travel date, preferred pickup time, and required arrival time. Include the name of a hotel, business, venue, or residential building when it makes the entrance easier to identify.
- Every pickup and destination
- All intermediate stops
- Pickup and required arrival times
- Return date and time
- Entrance or access instructions
Passengers, luggage, and vehicle needs
State the total number of travelers and luggage items. Describe large or unusual items. A vehicle preference is helpful, but the booking team must confirm the final category and capacity.
If the group will not all be ready at the same place or time, treat the separate pickups as part of the itinerary rather than a note added after confirmation.
Requests that need a direct conversation
Mention child-seat, pet, and accessibility needs early. These details may affect whether the requested trip can be served and which vehicle is suitable. Do not include unnecessary medical information in the free-text field.
Contact and confirmation
Use a mobile number and email address that the traveler or coordinator will monitor. If someone else is riding, identify who should receive day-of-trip communication.
Finally, verify the complete itinerary, price, and reservation status. A submitted form, text, email, or voicemail is only a request until the business confirms it.
Related planning pages
Sources and review
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